题目内容
（请给出正确答案）
A.Raise questions about the employer or job.
B.Express your thanks to the interviewer(s).
C.Try to establish contact with the interviewer(s).
D.Restate your interest to the interviewer(s).
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更多“How do you show your interest …”相关的问题
听力原文：M: Good morning! What can I do for you, Madam？
W: Good morning! I'm looking for a coat.
M: What color would you like？
W: Could you show me some？ I'd like a middle-sized red coat.
M: Sorry. We haven't anything in your size.
W: Do you have a smaller size？
M: I'm sorry. The small size coats have just been sold out. What about the blue one？ It looks nice and maybe fits you.
W: Well, may I try it on？
M: Yes, please.
W: It seems nice on me. How much is it？
M: 168 yuan.
W: OK. Here is 170 yuan, please.
M: Your change, please. Thanks.
W: You may keep the change. Good-bye.
M: Thank you ! Good-bye !
What was the woman going to buy？
A．A sweater.
B．A shirt.
C．A coat.
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken. Show that you care.Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.Control your anger and be patient.Learn to relax and calm yourself.Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
（1）At whom do angry customers tend to aim their dissatisfaction and complaints?
A.staff members
B.company managers
C.those who accompany them
If you thought handshakes were just a gesture of greeting, then think again! A handshake is not only a way of greeting; it can also show your personality. Since we all want to set a good first impression, it is important to know the right shaking hands manners.
Stand up and maintain eye contact while shaking hands. If you are seated when someone comes for a handshake, stand up and shake his or her' hand. It is impolite to be still seated. Keep right distance between the two of you; not too close, but enough distance to shake your hands well. Keeping eye contact makes the other person feel welcome and comfortable.
Keep a handshake brief and firm. You let go of each other's hand after 2-3 seconds. Make sure your handshake ends before your conversation does. One's handshake should show a feeling of strength and warmth. The hand should be firm and not lifeless like seaweed. Then, how firm should a handshake be'？ Just grasp the person's hand completely and do not press it too hard.
21. Which of the following statements about the significance of handshakes is not true？
A. Handshakes are just a gesture of greeting.
B. Handshakes are more than a way of greeting
C. Handshakes can show our personality.
22. If you are seated when someone comes for a handshake, you should().
A. stand up and shake his or her hand
B. keep seated and shake his or her hand
C. bow and say hello to him or her
23. Keeping eye contact while shaking hands makes, the other person feel.
A. nervous
B. comfortable
C. afraid
24. How long does a handshake usually last？
A. As long as the conversation lasts.
B. 5 minutes.
C. 23 seconds.
25. Which of the following words can best describe a proper handshake？
A. brief and strong
B. brief and firm
C. brief and soft
The results of the test show that______.
A．breakfast has great effect on work and studies
B．breakfast has much to do with people's health
C．a person will work better if he has simple breakfast
D．breakfast only affects those who work with their brains
ke is not only a way of greeting; it can also show your personality. Since we all want to set a good first impression, it is important to know the right shaking hands manners.
Stand up and maintain eye contact while shaking hands. If you are seated when someone comes for a handshake, stand up and shake his or her hand. It is impolite to be still seated. Keep right distance between the two of you; not too close, but enough distance to shake your hands well. Keeping eye contact makes the other person feel welcome and comfortable.
Keep a handshake brief and firm. You let go of each other's hand after 2-3 seconds. Make sure your handshake ends before your conversation does. One's handshake should show a feeling of strength and warmth. The hand should be firm and not lifeless like seaweed. Then, how firm should a handshake be？ Just grasp the person's hand completely and do not press it too hard.
1.Which of the following statements about the significance of handshakes is not true？()
A.Handshakes are just a gesture of greeting
B.Handshakes are more than a way of greeting
C.Handshakes can show our personality
2.If you are seated when someone comes for a handshake, you should().
A.stand up and shake his or her hand
B.keep seated and shake his or her hand
C.bow and say hello to him or her
3.Keeping eye contact while shaking hands makes, the other person feel ().
A.nervous
B.comfortable
C.afraid
4.How long does a handshake usually last？()
A.As long as the conversation lasts
B.5 minutes
C.23 seconds
5.Which of the following words can best describe a proper handshake？()
A.brief and strong
B.brief and firm
C.brief and soft
as the center of a person’s emotions.That is why the word “heart” is used in so many expressions about emotional situations.
One such expression is to “lose your heart” to someone.When that happens, you have fallen in love.But if the person who “won your heart” does not love you, then you are sure to have a “broken heart”.In your pain and sadness, you may decide that the person you love is “hard-hearted”, and in fact, has a “heart of stone”.
You may decide to “pour out your heart” to a friend.Telling someone about your personal problems can often make you feel better.
If your friend does not seem to understand how painful your broken heart is, you may ask her to “have a heart”.You are asking your friend to show some sympathy(同情) for your situation.Your friend “has her heart in the right place” if she says she is sorry, and shows great concern(关心)for how you feel.
Your friend may, however, warn you "not to wear your heart on your sleeve." In other words, do not let everyone see how lovesick you are. When your heart is on your sleeve you are showing your deepest emotions.
If your friend says, "my heart bleeds for you," she means the opposite. She is a cold-hearted person who does not really care about your situation.
In the ever-popular motion picture, The Wizard of Oz, the Tin Man seeks a heart. He wanted to feel the emotion of love, and was seeking help from the powerful Wizard of Oz to find a heart.
he cowardly lion, in the same movie, did have a heart. But he lacked courage and wanted to ask the Wizard of Oz to give him some. You could say that the cowardly lion was "chicken-hearted." That is another way of describing someone who is not very brave. A chicken is not noted for its bravery. Thus, someone who is chicken-hearted does not have much courage.
When you are frightened or concerned, your "heart is in your mouth." You might say, for example, that your heart was in your mouth when you asked a bank to lend you some money to pay for a new house.
If that bank says no to you, do not "lose heart." Be "strong-hearted." Sit down with the banker and have a "heart to heart" talk. Be open and honest about your situation. The bank may have a "change of heart." It may agree to lend you the money. Then you could stop worrying and "put your heart at rest."
1.If you "lose your hear" to someone,_
A.you have fallen in love
B.you lose your hope
C.you are disappointed at him
D.you are in great pain
2.When you decide pour out your hear to a fiend,()
A.you tel him about your personal problems
B.you are hard-hearted
D.you apologize to him
C.you show sympathy for him
3.When your fiend says "my heart bleeds for you",he means()
A.he felt sorry for you
B.he is very sad
C.the opposite
D.he really cares about you
4.Who doesn't have a heart in "The Wizard of OZ"？()
A.the chicken
B.the Tin Man
C.the Wizard of OZ
D.the cowardly lion
5.When you are frightened or concerned, you might say that()
A.you wear your heart on your sleeve
B.you have a change of heart
C.your heart is in your mouth
D.you have your heart in the right place
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.
Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life. If you follow them, you are on your way to succeeding in your career.
21. Whom do angry customers tend to aim their dissatisfaction and complaints at？
A. Staff members.
B. Company managers.
C. Those who accompany them.
22. When a customer shouts rudely at you, you should().
A. arg1e back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
23. The underlined sentence “Use your ears more than your mouth” means().
A. Your mouth is not more important for you than your ears.
B. You should listen more than you speak.
C. You should talk more than you listen.
24. When dealing with an angry customer, which is NOT the right attitude？
A. Be concerned.
B. Be patient.
C. Be amused.
25. Which of the following statements is true according to the passage？
A. When the customers complain, you needn't listen carefully.
B. You needn't say sorry to those angry customers.
C. You should relax yourself and try to understand the angry customers.
Section B
Directions: There are 2 passages in this section. Each passage is followed by some questions or unfinished statements. For each of them there are four choices marked A, B, C and D. You should decide on the best choice.
Researchers used to believe that a sense of real caring about others came as people grow into adulthood. But now studies are finding that children can show signs of empathy and concern from a very early age.
According to a study by psychologists E. Gil Clary, Ph.D. and Jude Miller, Ph.D., there are two kinds of parental role modelling that help teach children to be caring: kindness to others, and kindness to the child. In other words, actions speak louder than words. If you are consistently caring and compassionate, it's mom likely that your children will be too. Children watch their parents and other adults for clues on how to behave. Keep in mind that if you say one thing and do another, your children will pay a lot more attention to what you do. The old warning "Do as I say, not as I do" simply does not work particularly when it comes to teaching about being caring.
Not everyone has time to devote to volunteer work or money to donate to causes, but there are small acts of care that can be part of your family's life. These acts don't have to be grandiose. Doing a favour for a neighbour, taking a stray animal to a shelter, giving money and a kind word to a homeless person, helping out when a group of teenagers are cruelly teasing a classmate; there are all kinds of small acts of compassion that your children can watch you do, and even take part in themselves.
Try to surround your children with other people who are kind and caring, so that they have several role models. Another thing you can do is try to find organized ways for your children to get involved. Let them know about places in the community where they can volunteer, and encourage them to join. Many volunteer organizations and churches have special programmes for young people and even for children.
In this passage, the sentence "actions speak louder than words" means ______.
A．what you do is more important than what you say
B．what you say is more important than what you do
C．what you say influences your children more than what you do
D．what you do influences your children more than what you say
A.Could you show me
B.Is there anything else i can do for you
C.May I have your name, please
