题目内容
（请给出正确答案）
A.I’ m really sorry about that.
B.I don’ t think it’ s hard.
C.You’ ll get it next time.
如果结果不匹配，请 联系老师 获取答案
更多“—Customer: We have ordered for…”相关的问题
M: OK, just change "carriage forward" to "carriage paid". We can't lose this customer.
Q: What did the customer order on May 25？
(12)
A．Invoice.
B．Shoes.
C．Carriage.
D．Error.
W: Yes, we can convert your leftover RMB back into foreign money.
Q: How much RMB yuan does the customer want to exchange for US dollars？
(19)
A．700 yuan.
B．600 yuan.
C．650 yuan.
D．750 yuan.
A.How many PE classes do we have
B.o you like PE classes
C.When do we have PE classes
提示：一位女士在商店为儿子挑选T恤衫，大小和式样都合适，也有喜欢的颜色，但价格太高。
(Shop Assistant = S; Customer = C)
S：Good morning, madam. （1） ？
C：Yes.You see，I&39;m looking for a T-shirt for my son.
S：We have a large variety of T-shirts.What about this one？
C: Oh.I like it. （2） ？
S：Let me see...Size 4，6...Yes，we have size 8.Here you are.
C：Urn，but I don&39;t really like this color. （3） ？
S：Yes, we also have pink, orange, black, blue, and...
C：Good.I think blue is nice. （4） ？
S：It&39;s $ 50.
C：Oh, really？ I&39;m afraid （5） .I&39;ll have to think about it.
请帮忙给出每个问题的正确答案和分析，谢谢！
A.TFSUDLOS
B.TFDISQADL
C.TFNDROP
D.TFDISSDL
A.suitable
B.close
C.right
D.convenient
Introduction
The following is an interview with Mick Kazinski, a senior marketing executive with Bridge Co, a Deeland-based construction company. It concerns their purchase of Custcare, a Customer Relationship Management (CRM) software package written by the Custcare Corporation, a software company based in Solland, a country some 4,000 km away from Deeland. The interview was originally published in the Management Experiences magazine.
Interviewer: Thanks for talking to us today Mick. Can you tell us how Bridge Co came to choose the Custcare software package？
Mick: Well, we didn’t choose it really. Teri Porter had just joined the company as sales and marketing director. She had recently implemented the Custcare package at her previous company and she was very enthusiastic about it. When she found out that we did not have a CRM package at Bridge Co, she suggested that we should also buy the Custcare package as she felt that our requirements were very similar to those of her previous company. We told her that any purchase would have to go through our capex (capital expenditure) system as the package cost over $20,000. Here at Bridge Co, all capex applications have to be accompanied by a formal business case and an Invitation to Tender (ITT) has to be sent out to at least three potential suppliers. However, Teri is a very clever lady. She managed to do a deal with Custcare and they agreed to supply the package at a cost of $19,995, just under the capex threshold. Teri had to cut a few things out. For example, we declined the training courses (Teri said the package was an easy one to use and she would show us how to use it) and also we opted for the lowest level of support, something we later came to regret. Overall, we were happy. We knew that Custcare was a popular and successful CRM package.
Interviewer: So, did you have a demonstration of the software before you bought it？
Mick: Oh yes, and everyone was very impressed. It seemed to do all the things we would ever want it to do and, in fact, it gave us some ideas about possibilities that we would never have thought of. Also, by then, it was clear that our internal IT department could not provide us with a bespoke solution. Teri had spoken to them informally and she was told that they could not even look at our requirements for 18 months. In contrast, we could be up and running with the Custcare package within three months. Also, IT quoted an internal transfer cost of $18,000 for just defining our requirements. This was almost as much as we were paying for the whole software solution!
Interviewer: When did things begin to go wrong？
Mick: Well, the implementation was not straightforward. We needed to migrate some data from our current established systems and we had no-one who could do it. We tried to recruit some local technical experts, but Custcare pointed out that we had signed their standard contract which only permitted Custcare consultants to work on such tasks. We had not realised this, as nobody had read the contract carefully. In the end, we had to give in and it cost us $10,000 in fees to migrate the data from some of our internal systems to the new package. Teri managed to get the money out of the operational budget, but we weren’t happy.
We then tried to share data between the Custcare software and our existing order processing system. We thought this would be easy, but apparently the file formats are incompatible. Thus we have to enter customer information into two systems and we are unable to exploit the customer order analysis facility of the Custcare CRM.
Finally, although we were happy with the functionality and reliability of the Custcare software, it works very slowly. This is really very disappointing. Some reports and queries have to be aborted because the software appears to have hung. The software worked very quickly in the demonstration, but it is painfully slow now that it is installed on our IT platform.
Interviewer: What is the current situation？
Mick: Well, we are all a bit deflated and disappointed in the package. The software seems reasonable enough, but its poor performance and our inability to interface it to the order processing system have reduced users’ confidence in the system. Because users have not been adequately trained, we have had to phone Custcare’s support desk more than we should. However, as I said before, we took the cheapest option. This is for a help line to be available from 8.00 hrs to 17.00 hrs Solland time. As you know, Solland is in a completely different time zone and so we have had to stay behind at work and contact them in the late evening. Again, nobody had closely read the terms of the contract. We have taken legal advice, but we have also found that, for dispute resolution, the contract uses the commercial contract laws of Solland. Nobody in Bridge Co knows what these are! Our solicitor said that we should have asked for this specification to be changed when the contract was drawn up. I just wish we had chosen a product produced by a company here in Deeland. It would have made it much easier to resolve issues and disputes.
Interviewer: What does Teri think？
Mick: Not a lot! She has left us to rejoin her old company in a more senior position. The board did ask her to justify her purchase of the Custcare CRM package, but I don’t think she ever did. I am not sure that she could!
Required:
(a) Suggest a process for evaluating, selecting and implementing a software package solution and explain how this process would have prevented the problems experienced at Bridge Co in the Custcare CRM application. (15 marks)
(b) The CEO of Bridge Co now questions whether buying a software package was the wrong approach to meeting the CRM requirements at Bridge Co. He wonders whether they should have commissioned a bespoke software system instead.
Explain, with reference to the CRM project at Bridge Co, the advantages of adopting a software package approach to fulfilling business system requirements compared with a bespoke software solution. (10 marks)
听力原文：IBS=Initial Business Supplies LG=Lacey Graphics
IBS: Initial Business Supplies. Good morning. LG: Good morning. This is Lacey Graphics. I'd like to place an order, please.
IBS: OK, I'll just get an order form. Right. Now, It's Lacey Graphics？
LG: That's right We have an account with you.
IBS: Sorry. I didn't know. I'm new here.
LG: Oh, that's OK.
IBS: Could you give me your address, please？
LG: Yes, of course. It's Unit 5, Hailsham Industrial Estate, Hailsham.
IBS: And that's the delivery address？
IG: Yes.
IBS: And could I have your name, please？
LG: Well, I'm Liz Price, but I'd like you to address it to the 'Office Manager', please.
IBS: OK. Fine. Now what's the order for？
LG: We'd like 10 boxes of printer paper.
IBS: I'm afraid we haven't got any printer paper at the moment. Will photocopy paper do？
LG: Yes, that'll he fine.
IBS: And when would you like it？
LG: Well, as soon as possible, really. We've nearly run out.
IBS: I can get it to you on Thursday, if you like.
LG: That's great. Thanks.
IBS: And how will you be paying？
LG: Well, you usually send us an invoice.
IBS: OK. And that's to the same address？
LG: That's right.
？You will hear three telephone conversations.
？Write one or two words or a number in the numbered spaces on the forms below.
？After you have listened once, replay each recording.
Conversation One
？Look at the note below.
？You will hear a man making a call about a delivery.
Customer Order Form Order Reference XR4930
Date Received 27/5/99
Customer Name Lacey Graphics
Delivery Address (1)______
Hailsham Industrial Estate
Hailsham
For the attention of: (2) ______
Order Details 10 boxes of (3)______
Delivery Date (4)______
Payment Method Invioce
