【C1】
A.parts
B.areas
C.regions
D.classes
– Operating mostly in secondary cities to reduce landing costs.
– Using only one type of aircraft in order to reduce maintenance and operational costs. These planes are leased rather than bought outright.
– Having only one category of seat class.
– Having no pre-allocated seats or in-flight entertainment.
– Focusing on e-commerce with customers both booking tickets and checking in for flights online.
The airline was given an ‘on time arrival’ ranking of seventh best by the country’s aviation authority, who rank all 50 of the country’s airlines based on the number of flights which arrive on time at their destinations. 48 Jamair flights were cancelled in 2013 compared to 35 in 2012. This increase was due to an increase in the staff absentee rate at Jamair from 3 days per staff member per year to 4·5 days.
The average ‘ground turnaround time’ for airlines in Shania is 50 minutes, meaning that, on average, planes are on the ground for cleaning, refuelling, etc for 50 minutes before departing again. Customer satisfaction surveys have shown that 85% of customers are happy with the standard of cleanliness on Jamair’s planes.
The number of passengers carried by the airline has grown from 300,000 passengers on a total of 3,428 flights in 2007 to 920,000 passengers on 7,650 flights in 2013. The overall growth of the airline has been helped by the limited route licensing policy of the Shanian government, which has given Jamair almost monopoly status on some of its routes. However, the government is now set to change this policy with almost immediate effect, and it has become more important than ever to monitor performance effectively.
Required:
(a) Describe each of the four perspectives of the balanced scorecard. (6 marks)
(b) For each perspective of the balanced scorecard, identify one goal together with a corresponding performance measure which could be used by Jamair to measure the company’s performance. The goals and measures should be specifically relevant to Jamair. For each pair of goals and measures, explain why you have chosen them. (9 marks)
根据短文回答 46~50 题。
The Joy of Living Alone
More and more Americans are living atone. Some live atone because of divorce or the death of a partner._______(1) According to a recent U.S. census (人口普查), 25 percent of all households in the U.S. are made up of just one person. This is a dramatic change from the extended families of just a couple of generations ago.
The typical person living alone is neither old nor lonely._______(2) The majority of these people have chosen to live alone. They are responding to decreasing social pressure to get married and have a family.
It's now socially acceptable, even fashionable, to live alone. As people get better jobs and become financially independent, it becomes possible for them to maintain a one-person household._______(3) However, people who do get married are marrying at a later age and divorcing more often.
The number one reason given by most people for living alone is that they simply enjoy doing what they want when they want to do it. "Living alone is a luxury," says Nina Hagiwara, 38. "Once you do it, you can't ever go back to living with others." David C'Debaca, 46, agrees. _______(4)
Children think that being grown up means being able to do exactly as they please.
_______(5) The chance to discover whether that freedom is as wonderful as it sounds is a chance more and more Americans are taking.
第 46 题 请选择(1)处的最佳答案
A.There's more pressure to get married nowadays.
B.The growing number of women with good jobs has done much to increase the number of people living alone.
C.However, even more people are living alone because they have chosen to.
D.It seems that many grown-ups today are realizing that childhood dream.
E.In fact, a quarter of the 23 million single people in the U.S. are under the age of 35.
F.He says, "I like being by myself."
As is known to all, the organization and management of wages and salaries are very complicated. Generally speaking, the Account Department is responsible for calculations of pay, while the Personnel Department is interested in discussions with the employees about pay.
If a firm wants to adopt a new wage and salary structure, it is essential that the firm should decide on a method of job evaluation and ways of measuring the performance of its employees. In order to be successful, that new pay structure will need agreement between Trade Unions and employers.
In job evaluation, all of the requirements of each job are defined in a detailed job description. Each of those requirements is given a value, generally in "points", which are added together to give a total value for the job. For middle and higher management, a special method is used to evaluate managers on their knowledge of the job, their responsibility, and their ability to solve problems. Because of the difficulty in measuring management work, however, job grades for managers are often decided without reference to an evaluation system based on points.
In attempting to design a pay system, the Personnel Department should compare the value of each job with those in the job market. It should also consider economic factors such as the cost of living and the labor supply.
It is necessary that payment for a job should vary with any distinctions in the way that job is performed. Where it is simple to measure the work done, as in the work done with the hands, monetary encouragement schemes are often chosen, for indirect workers, where measurement is difficult, methods of additional payments are employed.
If a company wants its new pay structure to be successful, it is necessary to______.
A.give the workers extra pay to encourage them
B.share the same opinion between the Trade Union and the employers
C.consult some problems associated with pay
D.adopt a special way to evaluate the performance of its employees
(b) Illustrate EACH of the six problems chosen in (a) using the data from the Bettamould division/TRG scenario;
and (6 marks)
A.is
B.are
C.have
D.has
A.IX
B.XI
C.X
D.Ⅷ
A、Duck
B、Preserved pork
C、Mutton
(c) Suggest ways in which each of the six problems chosen in (a) above may be overcome. (6 marks)