![](https://static.youtibao.com/asksite/comm/h5/images/m_q_title.png)
In our country, every boy and every girl() the right to go to school.
A.has
B.have
C.had
![](https://static.youtibao.com/asksite/comm/h5/images/solist_ts.png)
A.has
B.have
C.had
Here is a great argument in favor of foreign travel and learning foreign languages. It is only by traveling in, or living in a country and getting to know its inhabitants and their language that one can find out what a country and its people are really like. And how different the knowledge one gains this way frequently turns out to be from the second-hand information gathered from other sources! How often we find that the foreigners whom we thought to be such different people from ourselves are not very different after all!
Differences between peoples do, of course, exist and, one hopes, will always continue to do so. The world will be a dull place indeed when all the different nationalities behave exactly alike, and some people might say that we are rapidly approaching this state of affairs. With the much greater rapidity and ease of travel, there might seem to be some truth in this at least as far as Europe is concerned. However this may be, at least the greater ease of travel today has revealed to more people than ever before that the Englishman or Frenchman or German is not some different kind of animal from themselves.
Every country criticizes ways of life in other countries because they are______.
A.distorted
B.normal
C.similar to each other
D.different from its own
Have you ever had ______ in your country?
A.a women's boxer
B.a woman's boxer
C.a women boxer
D.a woman boxer
Our country is getting ______.
A.strong and stronger
B.stronger and strong
C.stronger and stronger
D.strong and strong
A
country towhat we were ten,five or even one year earlier.
B C D
In our country, the educational purpose is ______.
A.to make children get degrees
B.to prepare children for life
C.to get everyone to live happliy
D.to choose a system of education
Introduction
The following is an interview with Mick Kazinski, a senior marketing executive with Bridge Co, a Deeland-based construction company. It concerns their purchase of Custcare, a Customer Relationship Management (CRM) software package written by the Custcare Corporation, a software company based in Solland, a country some 4,000 km away from Deeland. The interview was originally published in the Management Experiences magazine.
Interviewer: Thanks for talking to us today Mick. Can you tell us how Bridge Co came to choose the Custcare software package?
Mick: Well, we didn’t choose it really. Teri Porter had just joined the company as sales and marketing director. She had recently implemented the Custcare package at her previous company and she was very enthusiastic about it. When she found out that we did not have a CRM package at Bridge Co, she suggested that we should also buy the Custcare package as she felt that our requirements were very similar to those of her previous company. We told her that any purchase would have to go through our capex (capital expenditure) system as the package cost over $20,000. Here at Bridge Co, all capex applications have to be accompanied by a formal business case and an Invitation to Tender (ITT) has to be sent out to at least three potential suppliers. However, Teri is a very clever lady. She managed to do a deal with Custcare and they agreed to supply the package at a cost of $19,995, just under the capex threshold. Teri had to cut a few things out. For example, we declined the training courses (Teri said the package was an easy one to use and she would show us how to use it) and also we opted for the lowest level of support, something we later came to regret. Overall, we were happy. We knew that Custcare was a popular and successful CRM package.
Interviewer: So, did you have a demonstration of the software before you bought it?
Mick: Oh yes, and everyone was very impressed. It seemed to do all the things we would ever want it to do and, in fact, it gave us some ideas about possibilities that we would never have thought of. Also, by then, it was clear that our internal IT department could not provide us with a bespoke solution. Teri had spoken to them informally and she was told that they could not even look at our requirements for 18 months. In contrast, we could be up and running with the Custcare package within three months. Also, IT quoted an internal transfer cost of $18,000 for just defining our requirements. This was almost as much as we were paying for the whole software solution!
Interviewer: When did things begin to go wrong?
Mick: Well, the implementation was not straightforward. We needed to migrate some data from our current established systems and we had no-one who could do it. We tried to recruit some local technical experts, but Custcare pointed out that we had signed their standard contract which only permitted Custcare consultants to work on such tasks. We had not realised this, as nobody had read the contract carefully. In the end, we had to give in and it cost us $10,000 in fees to migrate the data from some of our internal systems to the new package. Teri managed to get the money out of the operational budget, but we weren’t happy.
We then tried to share data between the Custcare software and our existing order processing system. We thought this would be easy, but apparently the file formats are incompatible. Thus we have to enter customer information into two systems and we are unable to exploit the customer order analysis facility of the Custcare CRM.
Finally, although we were happy with the functionality and reliability of the Custcare software, it works very slowly. This is really very disappointing. Some reports and queries have to be aborted because the software appears to have hung. The software worked very quickly in the demonstration, but it is painfully slow now that it is installed on our IT platform.
Interviewer: What is the current situation?
Mick: Well, we are all a bit deflated and disappointed in the package. The software seems reasonable enough, but its poor performance and our inability to interface it to the order processing system have reduced users’ confidence in the system. Because users have not been adequately trained, we have had to phone Custcare’s support desk more than we should. However, as I said before, we took the cheapest option. This is for a help line to be available from 8.00 hrs to 17.00 hrs Solland time. As you know, Solland is in a completely different time zone and so we have had to stay behind at work and contact them in the late evening. Again, nobody had closely read the terms of the contract. We have taken legal advice, but we have also found that, for dispute resolution, the contract uses the commercial contract laws of Solland. Nobody in Bridge Co knows what these are! Our solicitor said that we should have asked for this specification to be changed when the contract was drawn up. I just wish we had chosen a product produced by a company here in Deeland. It would have made it much easier to resolve issues and disputes.
Interviewer: What does Teri think?
Mick: Not a lot! She has left us to rejoin her old company in a more senior position. The board did ask her to justify her purchase of the Custcare CRM package, but I don’t think she ever did. I am not sure that she could!
Required:
(a) Suggest a process for evaluating, selecting and implementing a software package solution and explain how this process would have prevented the problems experienced at Bridge Co in the Custcare CRM application. (15 marks)
(b) The CEO of Bridge Co now questions whether buying a software package was the wrong approach to meeting the CRM requirements at Bridge Co. He wonders whether they should have commissioned a bespoke software system instead.
Explain, with reference to the CRM project at Bridge Co, the advantages of adopting a software package approach to fulfilling business system requirements compared with a bespoke software solution. (10 marks)
We believe, however, that some two thousand million years ago, another star wandering through space, happened to come near our sun. Just as the sun and the moon raise tides on the earth, so this star must have raised tides on the surface of the sun. But they were very different from the small tides that are raised in our oceans; a large tidal wave' must have travelled over the surface of the sun, at last forming a mountain so high that we cannot imagine it. As the cause of the disturbance (动荡) came nearer, so the mountain rose higher and higher. And before the star began to move away again, its tidal pull had become so powerful that this mountain was torn to pieces and threw off small parts of itself into space. These small pieces have been going round the sun ever since. They are the planets (行星).
Millions of stars are______.
A.following a regular path in space
B.always travelling together
C.seldom wandering about in the universe
D.moving about without a fixed course
Is there something as truth? For a good many centuries "the search for truth" has been (31) the noblest activity of the human mind, but the seekers after truth have come to such (32) conclusions that it often seems that very little progress has been made. (33) , there are many people who reel that we are actually going backward. They (34) , often contemptuously, that we have accumulated more "knowledge" than our ancestors, but they think we are farther from the truth than ever, or even that we have (35) the truth that we once possessed. If people look for anything long enough without finding it, the question naturally arises (36) the thing is really there to find. You have seen a picture of an animal with a lion's head, a goat's body, and a serpent's tail--and maybe an eagle's wings for good (37) There is plenty of evidence that each part of this animal (38) --but there is no (39) evidence that the parts ever occur in this combination. It is at least conceivable that the seekers after "truth" have made a similar mistake and invented an (40) combination.A.regardedB.consideredC.ponderedD.referred