We all felt a bit of pity ____ the beggar.
A.on
B.with
C.of
D.for
A.on
B.with
C.of
D.for
Most of us have probably been angry with our friends, parents or teachers. Perhaps they said something you didn't like, or you felt they were unfair. Sometimes people can stay angry for years about a small problem. Time goes by, and good friendship may be lost.
When we are angry, however, we are usually the ones affected. Perhaps we have seen young children playing together. Sometimes they have disagreements, and decide not to talk to each other. However, this usually does not last for long. This is an important lesson for us to learn.
25、What is the writer?()
A.A shopkeeper
B.A doctor
C.A student
D.A dentist
26、What is the main idea of the passage?()
A.How to deal with problems
B.How to do at school
C.How to behave with families
D.How to talk to each other
27、What will happen if people stay angry for long according to the text?()
A.They feel unfair
B.They may get sick
C.Good friendship may be lost
D.They may miss each other
28、From the passage, we know an important lesson for us is()
A.playing together
B.learning to forget
C.staying angry
D.feeling unfair
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MY VOLUNTEER EXPERIENCE AT THE YOUTH SERVICES CENTER LIBRARY
My experience at the library included{assisted; assisting; assist}kids during their library visit in a number of ways—reader's advisory, working with the kids during library skills sessions, and checking{out; up; in}books. Of all of these experiences, working through problems with the kids during library skills sessions was{/; more; most}rewarding. Some of the library skills sessions were on the computer and others were using print sources like newspapers and encyclopedias.
Reader's advisory for the kids was also rewarding. Through the recommendations of Jill Morrison, the YSCL's head librarian, and also talking with the kids themselves, I read quite a few young adult titles. Doing this reading and also reading other reviews of juvenile literature{enabled; made; let}me to give the kids recommendations for books they might enjoy.
One afternoon a high school-aged girl approached me{asking for; asking about; asking}books about college. She wanted to get all of the information that she could on college admission processes. Together using the library's webcat, we found some useful books for her. We also found some relevant websites. At the beginning of my experience at the YSCL, I felt that if I came away making a difference for only one person, I had succeeded. This young woman was so appreciative and enthusiastic about the information we found together that I think I met my goal.
Introduction
The following is an interview with Mick Kazinski, a senior marketing executive with Bridge Co, a Deeland-based construction company. It concerns their purchase of Custcare, a Customer Relationship Management (CRM) software package written by the Custcare Corporation, a software company based in Solland, a country some 4,000 km away from Deeland. The interview was originally published in the Management Experiences magazine.
Interviewer: Thanks for talking to us today Mick. Can you tell us how Bridge Co came to choose the Custcare software package?
Mick: Well, we didn’t choose it really. Teri Porter had just joined the company as sales and marketing director. She had recently implemented the Custcare package at her previous company and she was very enthusiastic about it. When she found out that we did not have a CRM package at Bridge Co, she suggested that we should also buy the Custcare package as she felt that our requirements were very similar to those of her previous company. We told her that any purchase would have to go through our capex (capital expenditure) system as the package cost over $20,000. Here at Bridge Co, all capex applications have to be accompanied by a formal business case and an Invitation to Tender (ITT) has to be sent out to at least three potential suppliers. However, Teri is a very clever lady. She managed to do a deal with Custcare and they agreed to supply the package at a cost of $19,995, just under the capex threshold. Teri had to cut a few things out. For example, we declined the training courses (Teri said the package was an easy one to use and she would show us how to use it) and also we opted for the lowest level of support, something we later came to regret. Overall, we were happy. We knew that Custcare was a popular and successful CRM package.
Interviewer: So, did you have a demonstration of the software before you bought it?
Mick: Oh yes, and everyone was very impressed. It seemed to do all the things we would ever want it to do and, in fact, it gave us some ideas about possibilities that we would never have thought of. Also, by then, it was clear that our internal IT department could not provide us with a bespoke solution. Teri had spoken to them informally and she was told that they could not even look at our requirements for 18 months. In contrast, we could be up and running with the Custcare package within three months. Also, IT quoted an internal transfer cost of $18,000 for just defining our requirements. This was almost as much as we were paying for the whole software solution!
Interviewer: When did things begin to go wrong?
Mick: Well, the implementation was not straightforward. We needed to migrate some data from our current established systems and we had no-one who could do it. We tried to recruit some local technical experts, but Custcare pointed out that we had signed their standard contract which only permitted Custcare consultants to work on such tasks. We had not realised this, as nobody had read the contract carefully. In the end, we had to give in and it cost us $10,000 in fees to migrate the data from some of our internal systems to the new package. Teri managed to get the money out of the operational budget, but we weren’t happy.
We then tried to share data between the Custcare software and our existing order processing system. We thought this would be easy, but apparently the file formats are incompatible. Thus we have to enter customer information into two systems and we are unable to exploit the customer order analysis facility of the Custcare CRM.
Finally, although we were happy with the functionality and reliability of the Custcare software, it works very slowly. This is really very disappointing. Some reports and queries have to be aborted because the software appears to have hung. The software worked very quickly in the demonstration, but it is painfully slow now that it is installed on our IT platform.
Interviewer: What is the current situation?
Mick: Well, we are all a bit deflated and disappointed in the package. The software seems reasonable enough, but its poor performance and our inability to interface it to the order processing system have reduced users’ confidence in the system. Because users have not been adequately trained, we have had to phone Custcare’s support desk more than we should. However, as I said before, we took the cheapest option. This is for a help line to be available from 8.00 hrs to 17.00 hrs Solland time. As you know, Solland is in a completely different time zone and so we have had to stay behind at work and contact them in the late evening. Again, nobody had closely read the terms of the contract. We have taken legal advice, but we have also found that, for dispute resolution, the contract uses the commercial contract laws of Solland. Nobody in Bridge Co knows what these are! Our solicitor said that we should have asked for this specification to be changed when the contract was drawn up. I just wish we had chosen a product produced by a company here in Deeland. It would have made it much easier to resolve issues and disputes.
Interviewer: What does Teri think?
Mick: Not a lot! She has left us to rejoin her old company in a more senior position. The board did ask her to justify her purchase of the Custcare CRM package, but I don’t think she ever did. I am not sure that she could!
Required:
(a) Suggest a process for evaluating, selecting and implementing a software package solution and explain how this process would have prevented the problems experienced at Bridge Co in the Custcare CRM application. (15 marks)
(b) The CEO of Bridge Co now questions whether buying a software package was the wrong approach to meeting the CRM requirements at Bridge Co. He wonders whether they should have commissioned a bespoke software system instead.
Explain, with reference to the CRM project at Bridge Co, the advantages of adopting a software package approach to fulfilling business system requirements compared with a bespoke software solution. (10 marks)
Why do we go wrong about our friends or our enemies? Sometimes what people say hides their real meaning. And if we don' t really listen closely we miss the feeling behind the words. Suppose someone tells you, "You' re a lucky dog." That' s being friendly. But "lucky dog?" There' s a bit of envy in those words. Maybe he doesn' t see it himself. But bringing in the "dog" puts you down a little. What he may be saying is that he doesn' t think you deserve your luck.
"Just think of all the things you have to be thankful for is another noise that says one thing and means another. It could mean that the speaker is trying to get you to see your problem as part of your life as a whole. But is he? Wrapped up in this phrase is the thought that your problem isn' t important. It' s telling you to think of all the starving people in the world when you haven't got a date for Saturday night.
How can you tell the real meaning behind someone' s words? One way is to take a good look at the person talking. Do his words fit the way he looks? Does what he says agree with the tone of voice? His posture? The look in his eyes? Stop and think. The minute you spend thinking about the real meaning of what people say to you may save another mistake.
This passage is mainly about ______.
A.how to interpret what people say
B.what to do when. you listen to others talking
C.how to avoid mistakes when you communicate with people
D.why we go wrong with people sometimes
A man who knows a bit about carpentry (木工术) will make his table more quickly than the man who does not. If the instructions are not very clear, or the shape of a piece is puzzling his experience helps him to conclude that it must fit there, or that its function must be that. In the same way, the reader's sense and experience helps him to predict what the writer is likely to ,say next; that he must be going to say this rather than that. A reader who can think along with the writer in this way will find the text.
This skill is so useful that you may wish to make your students aware of it so that they can use it to tackle difficult texts. It does seem to be the case that as we read we make hypotheses (假设) about what the writer intends to say; these are immediately modified by what he actually does say, and are replaced by new hypotheses about what will follow. We have all had the experience of believing we were understanding a text until suddenly brought to a halt by some word or phrase that would not fit into the pattern and forced us to reread and readjust our thoughts. Such occurrences lend support to the notion of reading as a constant making and remaking of hypotheses.
If you are interested in finding out how far this idea accords with (符合) practice, you may like to try out the text and questions. To do so, take a piece of card and use it to mask the text. Move it down the page, revealing only one
t a time. Answer the question before you go on to look at the next section. Check your prediction against what the text actually says, and use the new knowledge to improve your next prediction. You will need to look back to earlier parts of the text if you are to make accurate prediction, for you must keep in mind the general organization of the argument as well as the detail within each sentence. If you have tried this out, you have probably been interested to find how much you can predict, though naturally we should not expect to be right every time -- otherwise there would be no need for us to read.
Conscious use of this technique can be helpful when we are faced with a part of the text that we find difficult: if we can see the overall pattern of the text, and the way the argument is organized, we can make a reasoned guess at the next step. Having an idea of what something might mean can be a great help in interpreting it.
The author uses the examples of carpentry and reading to show______.
A.the importance of making prediction
B.the similarity in using one's senses
C.the necessity of making use of one's knowledge
D.the most effective method in doing anything
Last year, I went WWOOFing (Willing Workers on Organic Farms) at a beautiful organic farm in La Réunion. With WWOOFing, volunteers exchange their time and work for food and accommodation. I slept in a cabin in the woods with hedgehogs(刺猬) digging about in the bushes, all different coloured birds singing in the morning and endless rows of palm trees offering shade from the sun.
For me, one of the best ways to get to know a new place is to work with the land, live with the locals and share meals together. This is why I absolutely love WWOOFing. It has got to be one of the best ways to travel. It is a mutually beneficial exchange where everyone involved prioritises people and environment above profit. You get the time and space to deepen a connection with local communities and nature.
There is a lot to learn and each farm has its own unique way of doing things, depending on the environment, climate and soil. At the farm in La Réunion we planted palm trees to harvest the core of the trunk which can be eaten in salads. Before staying with the farm I had only eaten heart of palm from cans which were nothing in comparison to the real thing, fresh from the ground. When potting up the very beginnings of the palm trees, I felt grateful to be a part of the start of the trees&39; cycle. I was filled with awe that something so small could grow into something so big and strong.
We also did lots of weeding, which helped me to get to know all kinds of different plants, to be able to identify which ones we could use as herbs/medicine/in salads and which were seen as uneatable. I also got to harvest pineapples and guava fruit(番石榴) to make jams which will be sold at the local market.
Of course, not everyone is able to travel far away into the field. The great thing about the skill-share philosophy behind WWOOFing is that it’s something we can all do from our own backyard. The focus shifts from money to how we can best support each other in our communities.
A fair exchange can make a big difference in the world.
WWOOFing enables volunteers to ________.
A.get food and shelter for their work
B.travel around La Réunion for free
C.tell the differences between various birds
D.have close contact with wild animals
The author found his farm life in La Réunion quite ______A.awful
B.rewarding
C.comfortable
D.difficult
The philosophy of WWOOFing is to _______A.improve local environment
B.make locals live better
C.unite different communities
D.advocate a fair exchange
The author did all of the following on the organic farm EXCEPT _______.A.removing weeds
B.planting palm trees
C.harvesting fruits
D.collecting vegetables
This passage is mainly about _____A.the development of WWOOFing
B.a local WWOOFing community
C.a charming WWOOFing experience
D.the system of WWOOFing
A.noncommital
B.practical
C.contentious
D.unprepared
A.respectful
B.respectable
C.respective
D.respecting
Before the job interview, I【26】through preparations, including a formal suit, a new ly-done hair, a few【27】on job interviews, and even some ancient Chinese poems【28】I encountered a learned interviewer. On that day everything went off【29】. I answered all the questions fluently. I felt very【30】. Jane was still there waiting for her turn. I made a "V"【31】to her. She smiled at me, looking a little worried. I【32】she was not as eloquent(雄辩的) as, I a week later, all of us received letters of【33】. Another week later, guess what happened! She got the job!【34】congratulating her, I asked her how she got it. She said, "I did【35】, I just wrote them a note of thanks after receiving the letter of refusal." Only then【36】I realize why all the applicants(应有者) has received the same letters and that was also a part of the【37】.
Only a note of thanks, but that was what made all the difference. This experience【38】me a good lesson, that, is【39】excellent you are, you should never forget the【40】manners of saying "thank you".
(41)
A.look through
B.live through
C.go through
D.go on