阅读理解：根据文章内容，判断正误。（共 50 分）My Volunteering ExperienceMy volunteer work helps me grow up. It has made me more aware of the difficulties other people go through and made me appreciate the simple things we have in life. It enables me, as an adult, to become more confident and to realize the difference I can make.I now have new career aspirations and the confidence to take forward these new ideas, since I started mentoring at the Open University and gained experience of working with young students. I' ll go on to do a teaching assistant course and looking to go into volunteering teaching or youth work in the future. My research project will be to build a spatial web application.It was inspired by the volunteering I do for another not-for-profit organization.My volunteering at an animal shelter is neither connected to my studies nor to my career interests. I do it purely for pleasure, satisfaction and the feeling that I can help somebody. It' s made me a happier person, and I wouldn' t have got this far at university without it.? 正确选 T，错误选 F。Volunteer work makes me become more confident. 12. I work with other young volunteers in the Open University. 23. My research is related with volunteering I do for another not- for-profit organization. 34. My volunteering at an animal shelter enables me to feel satisfactory. 45. Without the volunteering work, I wouldn' t have my new career as a teacher. 5

第1题

阅读理解：根据文章内容，判断正误。A RED, RED ROSEROBERT BURNSO, my love is like a red, red

阅读理解：根据文章内容，判断正误。

A RED, RED ROSE

ROBERT BURNS

O, my love is like a red, red rose,

That is newly sprung in June.

O, my love is like the melody,

That is sweetly played in tune.

As fair are you, my lovely lass,

So deep in love am I,

And I will love you still, my Dear,

Till all the seas go dry.

Till all the seas go dry, my Dear,

And the rocks melt with the sun!

O I will love you still, my Dear,

While the sands of life shall run.

And fare you well, my only Love,

And fare you well a while!

And I will come again, my Love,

Although it were ten thousand mile!

操作提示：正确选T，错误选F。

1. The poet wrote this poem to express his love for his lover.{T; F}

2. It is implied in this poem that the author loved two lovers at the same time.{T; F}

3. The poet thinks his lover is as beautiful as a red rose.{T; F}

4. The poet believes love is permanent.{T; F}

5. The poet wants to write a piece of melody to express his love.{T; F}

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第2题

阅读理解：根据文章内容，判断正误。WHAT DO YOU SAY IN A COVER LETTER？A cover letter is a let

阅读理解：根据文章内容，判断正误。

WHAT DO YOU SAY IN A COVER LETTER？

A cover letter is a letter of introduction sent along with a résumé or curriculum vitae (CV). How do you write a successful cover letter？ Bear these points in mind, and you'll always make a great impression.

Keep your cover letter brief and to the point. Writing more than one page is usually unnecessary. If it is sent in an email, writing three short paragraphs is quite sufficient.

Explain why you are sending a résumé. Don't make the reader guess what you are asking for.

Tell specifically how you learned about the position or the organization – a flyer posted in your department, a web site, a family friend who works at the organization, etc.

Convince the reader to look at your résumé. The cover letter will be seen first. Therefore, it must be very well written and targeted to that employer.

Call attention to your background – education, leadership, experience – that is relevant to the position you are seeking.

Provide any information specifically requested in the job advertisement that might not be covered in your résumé, such as availability date, or references.

操作提示：正确选T，错误选F。

1. A cover letter is a letter of introduction sent along with a résumé.{T; F}

2. The cover letter is usually more than one page.{T; F}

3. There is no need to explain why you are sending a résumé.{T; F}

4. The cover letter must be very well written.{T; F}

5. Education background is irrelevant to the position you are seeking.{T; F}

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第3题

阅读理解：根据文章内容，判断正误。The Internet has been perhaps the greatest innovation in

阅读理解：根据文章内容，判断正误。

The Internet has been perhaps the greatest innovation in information technology. It has become an important tool with many advantages.

First, the Internet is a treasure house of information and knowledge on any topic. It is common practice now to search the web for resources and information for homework, office presentations, work projects and studies, etc.

Second, there are more and more massive open online courses (MOOCs). These MOOCs make it possible for people to carry out their learning any place around the world, and any time around the clock. As long as the learners have access to a digital device which is linked up to the Internet, they can enjoy browsing the pages or watching video lectures. In doing so, they have opportunities to learn from professors they otherwise would not be able to access.

Third, entertainment is one of the leading reasons people like the Web. Listening to music, playing games, watching movies, following the latest news about famous sports stars, movie stars and singers and looking into lifestyle. websites have become day-to-day activities of many Internet users.

One cannot imagine a social life without QQ or WeChat. These social apps have become our means for staying connected with friends, colleagues and family members, and staying in touch with the world.

Last but not least, we can do shop and do other businesses online. We can order goods, books, tickets and pay bills without having to leave our homes or offices.

操作提示：正确选T，错误选F。

1. You can use the Internet to do a lot of things.{T; F}

2. Now, only a few people know how to search the web for resources and information.{T; F}

3. With the Internet, one can learn online anytime and anywhere.{T; F}

4. QQ and WeChat are mentioned in the text as online shopping apps.{T; F}

5. You can order online, but you must go to a bank to pay your bills.{T; F}

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第4题

阅读理解：阅读下面的短文，根据文章内容进行判断，正确为“T”，错误为“F”。One of the masterpieces

阅读理解：阅读下面的短文，根据文章内容进行判断，正确为“T”，错误为“F”。

One of the masterpieces of modern architecture, the fantastic Hangzhou Bay Bridge has been opened to the public since May 2008.

The Bridge is an S-shaped stayed-cable bridge with six lanes in both directions and is linking Ningbo's Cixi county in the south to Jiaxing in the north. It shortens the highway travel distance between Ningbo and Shanghai by 120 kilometers, and reduces the driving time from 4 to 2.5 hours.

It is the longest sea-crossing bridge in the world - 36 kilometers (22 miles) long. This fantastic bridge crossing the Hangzhou Bay is expected to have a 100-year lifespan, and has a price tag of 11.8 billion yuan (US$1.70 billion).

The toll fee is 80 yuan per vehicle. As the bridge has six lanes in both directions, you can be quite sure that you will have a smooth ride.

The speed limit is 100 kilometers / 62 miles.

The first preparations for planning the bridge started a decade ago close to 600 experts spent nine years on designing the Hangzhou Bay Bridge. Chief Commander of the Bridge Project is Mr Wang Yong. The bridge was linked in 2007 and an opening ceremony was held on 26th June. But the Bridge was first open to the public, almost one year later, after a series of tests and evaluations.

1.The fantastic Hangzhou Bay Bridge has been opened to the public since May 2010.{T、F}

2.It is the longest sea-crossing bridge in the world - 36 kilometers (22 miles) long.{T、F}

3.The toll fee is 100 yuan per vehicle.{T、F}

4.The speed limit is 100 kilometers / 62 miles{T、F}

5.Chief Commander of the Bridge Project is Mr Yang Yong.{T、F}

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第5题

阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。Cross training is traini

阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。

Cross training is training an employee to do a different part of the organization's work. Training worker A to do the task that worker B does and training B to do A’s task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well. It lets them learn new skills, makes them more valuable, keeps them stimulated and reduces worker boredom.

Cross training can be used in almost any position in almost any industry.I cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked, or didn’t work, in the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long.

As you prepare cross training plans, you need to consider both the company benefits and the employee benefits. Carefullyselect the employees to be cross trained. Some people like to learn new things. Some are more comfortable sticking to what they know. Don’t decide which employees are ready for a change based on their age or performance.

1. Cross training is training an employee to do a different job in a different company. {T、F}

2. Cross training is beneficial not only for managers but also for employees.{T、F}

3. Cross training can apply to almost any position and almost any industry.{T、F}

4. Not all employees are suitable to be cross trained.{T、F}

5. You can decide which employees to be cross trained according to their age.{T、F}

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第6题

阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。Do you seem to be late f

阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。

Do you seem to be late for work or school a lot？ Being on time is very important for personal success! Learn to improve your chances for success with these tips for being right on time – all the time!

To be punctual means to do what you should do on time. Being a punctual person, one should:

Recognize time. Keep your watch exact. It may be helpful to set your watch just two minutes ahead. Keep a clock, phone, computer or anything that shows time in each room of your house.

Wake up when you need to. If you have difficulty with this, place your alarm clock to somewhere that you cannot reach from your bedB、that way, you have to get up to turn it off. If you can't get out of bed on time, you may be going to bed too late. Try sleeping earlier to allow yourself at least 7 hours'sleep.

Insist on being 15 minutes early for everything. If you have to be at work at 8:00, tell yourself“I have to be at work at 7:45”. If you do this, you will be on time even with a slight traffic jam. You can talk with others who are early, and that will make you happy before work!

1. Being punctual has nothing to do with personal success. {T、F}

2. It is unnecessary to set your watch two minutes ahead. {T、F}

3. You'd better place your alarm clock beside your bed so that you can turn it off at once. {T、F}

4. Being a punctual person, one should sleep earlier to allow himself more than 7 hours'sleep. {T、F}

5. This passage is mainly about the importance to be punctual. {T、F}

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第7题

阅读理解阅读下面的文章，根据文章内容判断文章后的句子是正确（T)还是错误（F)。（每题10分)BEIJIN

阅读理解

阅读下面的文章，根据文章内容判断文章后的句子是正确(T)还是错误(F)。(每题10分)

BEIJING'S ROADS FOR THE FUTURE

The road system in Beijing's central business district (CBD) is being re-designed to make public transportation easy and improve efficiency.

Plans for 45 roads within the CBD have been approved, measuring 41.5 kilometers in total. In addition to public buses, free or low price shuttle buses from residence areas to subway stations will also be provided for commuters.

This is just over four times the number of roads opened in 2007, and will add another 15.5 km to the existing road network.

Besides roads, an underground traffic system has also been operating, which includes four new subway lines beneath the CBD.

The underground connection system is made up of two levels. The first underground floor is set aside mainly for pedestrians and commercial facilities, while the second underground floor is planned for parking.

The city has also invested 140 million yuan to set up a traffic inquiry system, through which the public can check traffic conditions online and see the most convenient routes on their GPS system. In the future, the CBD will be fully covered by an intelligent traffic control system.

操作提示：句子正确选择下拉选项框为“T”;句子错误选择下拉选项框为“F”。

1. The road system in Beijing's central business district (CBD) is being designed again. {T; F}

2. Commuters can only take public buses from residence areas to subway stations. {T; F}

3. The re-designed road will be 15.5 kilometers long. {T; F}

4. The underground traffic system has four new subway lines beneath the CBD. {T; F}

5. Both levels of the underground connection system are planned for parking. {T; F}

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第8题

阅读理解：根据文章内容，判断正误。

1.The Golden Rules of Negotiating

The art of negotiating is a difficult skill for most of us, even good salespeople. Here are three golden rules for you to follow: Always Start the Negotiations.

You must initiate the process. This is because whoever controls the start of the negotiations tends to control where they end. If you let the other party start negotiations, you will be constantly giving up control, often without even realizing it. For instance, when you ask someone what his project budget is, you are allowing him to start the negotiations. You will then spend your time chasing his number rather than finding the best solution. So, never let the other party control the negotiations.

2.Always Negotiate in Writing.

The purpose of negotiations is to arrive at a formal written agreement, not tell a story or spend time talking. From the first moment you begin a proposal, you should create a document and take it to the client. It will include all the points of agreement and become real to the prospective customer. Negotiating first and then having to create a document adds unnecessary time to a transaction. But if you build your written agreement as you negotiate, you are prepared to ask for a signature the moment the decision to buy is made.

3.Always Stay Cool.

The negotiation table can be loaded with agendas, egos and emotions. Great negotiators know how to stay cool, providing leadership and solutions, while the rest of the room becomes insanely invested in personal agendas and useless emotions. Crying, getting angry and blowing off steam may make you feel good, but such behavior will not benefit you while negotiating. When the rest of the room gets emotional, stay cool and use logic to negotiate and close.

1.If you let the other party start negotiations, you will be completely grasp the control, often without even realizing it.()

2.So, never let both parties control the negotiations.()

3.Negotiating first and then having to create a document doesn’t need necessary time to a transaction.()

4.Great negotiators know how to stay cool, providing leadership and solutions, while the rest of the room becomes wild or helpless during the negotiation.()

5.When the rest of the room gets out of control, stay cool and use logic to negotiate and close.()

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第9题

阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。Feedback from your custo

阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。

Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.

1. Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.

2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treated.

3. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.

4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well.

5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care.

You may deliver the best service in the world. But if it is not what people want, you’re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight.

1. Hotel customers and hotel staff think the same about breakfast.{T、F}

2. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.{T、F}

3. It’s not necessary to know about the customers’ needs and preferences. {T、F}

4. Questionnaires are useful in getting feedback from customers.{T、F}

5. Front-line staff have nothing to do with improving customer service.{T、F}

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