Makers of consumer electronics will pay for environmental sanitation services to coll
A、discharge
B、distribute
C、dispose of
D、deal with
A、discharge
B、distribute
C、dispose of
D、deal with
1.The marketing concept discussed in the passage is, in essence, ____________.
A.the practice of turning goods into money
B.making goods available for purchase
C.the customer-centred approach
D.a form. of persuasive salesmanshi
2.What was the main concern of industrialists before the marketing concept was widely accepted?()
A.The needs of the market
B.The efficiency of production
C.The satisfaction of the user
D.The preferences of the dealer
3.According to the passage, “to move as much of these goods as possible” (Lines 3-4, Para.I) means “_______________”.
A.to sell the largest possible amount of goods
B.to transport goods as efficiently as possible
C.to dispose of these goods in large quantities
D.to redesign these goods for large-scale production
4.What does the restoration of the Classic Coke best illustrate?()
A.Traditional goods have a stronger appeal to the majority of people
B.It takes time for a new product to be accepted by the public
C.Consumers with conservative tastes are often difficult to please
D.Products must be designed to suit the taste of the consumer
5.In discussing the marketing concept, the author focuses on ___________.
A.its main characteristic
B.its social impact
C.its possible consequence
D.its theoretical basis
A.species
B.spacious
C.space
D.spaciously
A.Internal auditing
B.Management accounting
C.Cost accounting
D.Financial accounting
A.classified
B. classifying
C. classifies
If a consumer wants a quick settlement of his problem, it's better to complain to ______.
A.a shop assistant
B.a store manager
C.the manufacturer
D.a public organization
Limiting the use of deficiency judgments in the area of consumer lending will ______.
A.increase the risk of lending
B.reduce the risk of lending
C.increase the availability of credit facility
D.set up the credit record of borrowers
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favor, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo (立体声音响) does not work."
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers' rights.
When a consumer finds that his purchase has a fault in it, the first thing he should do is to ______.
A.complain personally to the manager
B.threaten to take the matter to court
C.write a firm letter of complaint to the store of purchase
D.show some written proof of the purchase to the store