The key to most businesses' success is customer satisfaction. There are two rules
for customer satisfaction. Rule 1 is that the customer is always right. Rule 2 is if the customer is ever wrong, reread Rule 1.
The best way to satisfy your customer is to provide quality products, friendly service, accurate information and keep adding value as much as possible to your products and services. Giving your customers what they need and more than they expect will lead customers to return to you.
In order to improve your service, you need to make market surveys so as to know what your customers are thinking and demanding. Then you can take actions to satisfy your customers. In this way you will stay competitive in these changing times.
1.What is the key to business success?
A.Investment
B.Good advertising
C.Customer satisfaction
2.What type of information needs to be provided?
A.Accurate information
B.Interesting information
C.Simple information
3.How to make customers return to you?
A.Making market surveys
B.Taking actions to sell more
C.Providing quality products and service
4.Why do we make market surveys?
A.To lead customers to return to us
B.To know what customers are demanding
C.To keep customers happy and satisfied
5.What happens when you keep your clients happy?
A.Your clients go to competition
B.Your business grows and improves
C.Your business stays at the same level