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[单选题]
A. aim B. live C. charge D. sere
A.aim
B. live
C. charge
D. sere
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题目内容
（请给出正确答案）
如果结果不匹配，请 联系老师 获取答案
题目内容
（请给出正确答案）
A.aim
B. live
C. charge
D. sere
如果结果不匹配，请 联系老师 获取答案
更多“A. aim B. live C. charge D. se…”相关的问题
A.would aim at
B.would live at
C.would keep at
D.would stay at
A. superficial
B. subjective
C. structural
D. sophisticated
Many people ______live in the countryside rather than in the city.
A. would rather
B. prefer to
C. would like
D. had better
A. welcome
B. welcomes
C. welcoming
D. welcomed
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.
Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life. If you follow them, you are on your way to succeeding in your career.
21. Whom do angry customers tend to aim their dissatisfaction and complaints at？
A. Staff members.
B. Company managers.
C. Those who accompany them.
22. When a customer shouts rudely at you, you should().
A. arg1e back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
23. The underlined sentence “Use your ears more than your mouth” means().
A. Your mouth is not more important for you than your ears.
B. You should listen more than you speak.
C. You should talk more than you listen.
24. When dealing with an angry customer, which is NOT the right attitude？
A. Be concerned.
B. Be patient.
C. Be amused.
25. Which of the following statements is true according to the passage？
A. When the customers complain, you needn't listen carefully.
B. You needn't say sorry to those angry customers.
C. You should relax yourself and try to understand the angry customers.
In our country, the educational purpose is______.
A. to make children get degrees
B. to prepare children for life
C. to get everyone to live happily
D. to choose a system of education
阅读理解
The smart job-seeker needs to rid herself of several standard myths about interviewing What follows is a list of some of these untruths and some suggestions to help you do your best at a job interview.
Myth I: The aim of interviewing is to obtain a job offer.
Only half true. The real aim of an interview is to obtain the job you want. That often means rejecting job offers you don't want! So, before you 面 back-flips for an employer be sure you want the job.
Myth 2: Always please the interviewer.
Not true. Try to please yourself. Giving answers that you think will suit a potential employer and practicing a policy of appeasement (讨好) are certain to get you nowhere. An effective interview (where you are offered the job or not) is like an exciting encounter in conversation with your seatmate on an airplane.
Myth 3: Never interrupt the interviewer.
An exciting conversation always makes us feel free-free to interrupt, to disagree, to agree enthusiastically. So, when interviewing, try to be yourself. Employers will either like or dislike you, but at least you'll have made an impression. Leaving an employer indifferent is the worst impression you can make. And the way to make an effective impression is to feel free to be yourself!
Another silly myth. Don't be afraid to disagree with your interviewer in an agreeable way. And don't hesitate to change your mind. The worst that could happen would be that the interviewer says to herself 0There's a person with an open mind!"
31. By 11my'di" the author means ____________.
A. an old traditional story or legend
B. something that is unknown
C. something false, that most people believe to be true
32. According to the passage, if you are looking for a job, your aim in the interview is________.
A.to obtain the job offered by the employer
B.to obtain a desirable job
C.to let the employer understand your desire
33. The right attitude for you is to ___________.
A. please the potential employer
B. avoid disagreement with the interviewer
C. talk to your interviewer in a warm and friendly way
34. When interviewing,________.
A. try to be natural and relaxed
B. keep an open mind
C. don interrupt the interviewer
35. The best title for this selection would be __________.
A. The aim of job-seeking
B. Myths About Interviewing
C. How to Obtain a Job
下面加点词语的注音,无误的一项是()。
A. A.山脉(mài) 休憩(qì) 风驰电掣(chè)
B.玷污(diàn) 鞭笞(chī) 深恶痛绝(wū)
C.惬意(qiè) 估量(gū) 不省人事(shěng)
D.赝品(yàn) 恬静(tián) 荷枪实弹(hé)
