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[主观题]

When a customer finds that his purchase has a fault in it the first thing he should do is

to______ .

A．write a firm letter of complaint to the store of purchase

B．show some written proof of the purchase to the store

C．complain personally to the manager

D．threaten to take the matter to court

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更多“When a customer finds that his…”相关的问题

第1题

When dealing with an angry customer, which is NOT the right attitude?

A.Be concerned.

B.Be patient.

C.Be amused.

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第2题

Customer: ()Saleswoman: Yes, they are on the third floor.

A.Hello. How can I find Emergency Room?

B.Miss, is this Holiday Inn?

C.Excuse me. Do you sell bathing suits?

D.Excuse me. Where are your cosmetics, please.

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第3题

When a customer shouts rudely at you, you should ____.

A.argue back and protect yourself

B.keep quiet and leave the customer alone

C.keep calm and listen carefully to the customer

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第4题

The rapid prototyping model of software development is ________.

A.the best approach to use for projects with large development teams

B.a useful approach when a customer cannot define requirements clearly

C.a reasonable approach when requirements are well defined

D.a risky model that rarely produces a meaningful product

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第5题

阅读理解阅读下面的文章，根据文章内容，完成相应的选择题。DOOR－KNOCKINGDoor－knocking is the m

阅读理解

阅读下面的文章，根据文章内容，完成相应的选择题。

DOOR-KNOCKING

Door-knocking is the most effective way of making face-to-face community contact, but it has become a lost art. With the recent focus on customer privacy, door-knocking seems like an intrusion into other people's lives. But those who try it for the first time are usually surprised by the pleasant reception they receive. Here are some suggestions that will help you promote your services face-toface.

BEFORE YOU GO OUT

◆ BEGIN WITH A DOOR HANGER

Try leaving a door hanger two days before you go door-knocking. It should briefly describe the project and say that someone will be around in person.

◆ WEAR AN OFFICIAL NAME TAG

Door-knockers should wear name tags with the logo of their organization. The best name tags will also include a color photo and the name of the caller.

◆ HAVE PEOPLE KNOCK THEIR OWN BLOCKS

The easiest way to do door-knocking is to try your local area first. Being a neighbor creates an immediate connection with the person answering the door; after that, everything else is easy.

◆ FIND A GOOD EXCUSE TO DOOR-KNOCK

A short survey about local concerns or a current project is a good excuse. Figure out responses for various situations. What if the person who answers the door cannot speak English？ What if a child answers the door？

WHEN YOU GO OUT

◆ WHEN TO GO AND WHAT TO DO FIRST

The best times to knock are usually Saturdays. On other days, after dinner is ideal. When someone answers the door, smile and introduce yourself; say you are a volunteer and, if it helps, state where you live. Give the name of your organization and, briefly, the reason for the visit.

◆ STATE WHAT ACTION THE OTHER PERSON SHOULD TAKE AND THE BENEFITS

Tell the person what they need to do and how their actions will benefit themselves and others. If a person hesitates, emphasize benefits you've already mentioned and then, if necessary, add further benefits. If a person agrees, follow up immediately. If possible, get a donation, a signature, or a promise.

◆ RECORD CONTACT INFORMATION ON THE SPOT

Record names, addresses, e-mail addresses, phone numbers, and responses to questions on the spot. You won't remember them later!

操作提示：通过题干后的下拉框选择题目的正确答案。

1. Why does the author say that door-knocking has become a lost art？ {A; B; C}

A. It is not effective, no one will take this method any more.

B. People focus on privacy increasingly, so door-knocking seems like an intrusion into other people's lives

C. It is very difficult to do door-knocking，no one knows how to do it now.

2. Which step should be firstly taken when you try door-knocking？ {A; B; C}

A. Find a good excuse to door-knock

B. Wear an official name tag

C. Leave a door hanger

3. What does the underlined phrase “on the spot” mean？ {A; B; C}

A. without delay

B. at some place

C. in a difficult situation

4. Which time is not appropriate for door knocking？ {A; B; C}

A. Saturday afternoon.

B. Monday morning.

C. Thursday evening.

5. Who will receive pleasant reception when they try door-knocking？ {A; B; C}

A. A stranger who is not living in this community and gives no notice for his/her visit.

B. An offensive acquaintance who comes at any time.

C. A neighbor who does good preparation and has significant project to introduce.

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第6题

To understand the marketing concept, it is only necessary to understand the difference

between marketing and selling.Not too many years ago, most industries concentrated primarily on the efficient production of goods, and then relied on “persuasive salesmanship” to move as much of these goods as possible.Such production and selling focuses on the needs of the seller to produce goods and then convert them into money.Marketing, on the other hand, focuses on the wants of consumers.It begins with first analyzing the preferences and demands of consumers and then producing goods that will satisfy them.This eye-on-the-consumer approach is known as the marketing concept, which simply means that instead of trying to sell whatever is easiest to produce or buy for resale, the makers and dealers first endeavor to find out what the consumer wants to buy and then go about making it available for purchase.This concept does not imply that business is benevolent(慈善的)or that consumer satisfaction is given priority over profit in a company.There are always two sides to every business transaction the firm and the customer and each must be satisfied before trade occurs.Successful merchants and producers, however, recognize that the surest route to profit is through understanding and catering to customers.A striking example of the importance of catering to the consumer presented itself in mid-1985, when Coca Cola changed the flavor of its drink.The non-acceptance of the new flavor by a significant portion of the public brought about a prompt restoration of the Classic Coke, which was then marketed alongside the new King Customer ruled!

1.The marketing concept discussed in the passage is, in essence, ____________.

A.the practice of turning goods into money

B.making goods available for purchase

C.the customer-centred approach

D.a form. of persuasive salesmanshi

2.What was the main concern of industrialists before the marketing concept was widely accepted？（）

A.The needs of the market

B.The efficiency of production

C.The satisfaction of the user

D.The preferences of the dealer

3.According to the passage, “to move as much of these goods as possible” (Lines 3-4, Para.I) means “_______________”.

A.to sell the largest possible amount of goods

B.to transport goods as efficiently as possible

C.to dispose of these goods in large quantities

D.to redesign these goods for large-scale production

4.What does the restoration of the Classic Coke best illustrate？（）

A.Traditional goods have a stronger appeal to the majority of people

B.It takes time for a new product to be accepted by the public

C.Consumers with conservative tastes are often difficult to please

D.Products must be designed to suit the taste of the consumer

5.In discussing the marketing concept, the author focuses on ___________.

A.its main characteristic

B.its social impact

C.its possible consequence

D.its theoretical basis

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第7题

They went________ they could find a stream.

A.where

B.wherever

C.when

D.unless

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第8题

Customer service is the service or care that a consumer receives before,during and ater a purchase. It's one of the factorsthat come in to play when a consumer is delermining buying value,the other is the qualtly of the product or service thatisbeingConsumers oten must encounter an experience to not only be a satistled cutomer,but a loyal customer. Customer serviceis a part of that experience.Top notch service will createand a rturning customer,which is what we all must strive forExcellent customer service isto businesses today It's a component that is oten missing,unfortunatly Howdo you provide great customer service? Always make your customeraGreet them in a friendly manner,whetherthat be via telephone. email or in person.Let them know you are there 10 help and that you wl ake care of them not only belore the sal but ater as wel ATer lnathriving business customers are notit's a requirement for businesses to survive.

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第9题

Shopping for clothes is not the same experience for a man as it is for a woman. A man goes

shopping because he needs something. His purpose is settled and decided in advance. He knows what he wants, and his objective is to find it and buy it; the price is a secondary consideration. All men simply walk into a shop and ask the assistant for what they want. If the shop has it in stock, the salesman promptly produces it, and the business of trying it on proceeds at once. All being well, the deal can be and often is completed in less than five minutes, with hardly any chat and to everyone's satisfaction.

For a man, slight problems may begin when the shop does not have what he wants, or does not have exactly what he wants. In that case the salesman, as the name implies, tries to sell the customer something else, he offers the nearest he can to the article required. No good salesman brings out such a substitute bluntly; he does so with skill and polish; "I know this jacket is not the style. you want, sir, but would you like to try it for size. It happens to be the color you mentioned. " Few men have patience with this treatment, and the usual response is :" This is the right color and may be the right size, but I should be wasting my time and yours by trying it on.

Now how does a woman go about buying clothes？ In almost every respect she does so in the opposite way. Her shopping is not often based on need. She has never fully made up her mind what she wants, and she is only" having a look round". She is always open to persuasion; indeed she sets great store by what the saleswoman tells her, even by what companions tell her. She will try on any number of things. Uppermost in her mind is the thought of finding something that everyone thinks suits her. Contrary to a lot of jokes, most women have an excellent sense of value when they buy clothes. They are always on the lookout for the unexpected bargain. Faced with a roomful of dresses a woman may easily spend an hour going from one rail to another, to and fro, often retracing her steps, before selecting the dresses she wants to try on. It is a laborious process, but apparently an enjoyable one. Most dress shops provide chairs for the waiting husbands.

According to the passage, when a man is buying clothes, ______.

A．he buys cheap things, regardless of quality

B．he chooses things that others recommend

C．he does not mind how much he has to pay for the right things

D．he buys good quality things, so long as they are not too dear

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第10题

When the customer keeps the same profit ratio for years, undervaluation of stock may end u

p with the fact that ______.

A．the actual value of stock will be in great excess of the book value

B．the actual value of stock will be greatly less than its book value

C．the bulk stock will be sold for cash at its full market value