题目内容
（请给出正确答案）
A.A.-- Really？-- _________.
B.B.Congratulations
C.C.Best wishes
D.D.Good luck
E.E.Right
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更多“－－ Did you win the 100 metre r…”相关的问题
I think it is true that parents often underestimate their teenage children and also forget how they themselves felt when young.
Young people often irritate their parents with their choices in clothes and hairstyles, in entertainments and music. This is not their motive. They feel cut off from the adult world into which they have not yet been accepted. So they create a culture and society of their own. Then, if it turns out that their music or entertainments or vocabulary or clothes or hairstyles irritate their parents, this gives them additional enjoyment. They feel they are superior, at least in a small way, and that they are leaders in style. and taste.
Sometimes you are resistant and proud, because you do not want your parents to approve of what you do. If they did approve, it looks as if you are betraying your own age group. But in that case, you are assuming that you are the underdog: you can't win but at least you can keep your honor. This is a passive way of looking at things. It is natural enough after long years of childhood, when you were completely under your parents' control. But it ignores the fact that you are now beginning to be responsible for yourself.
If you plan to control your life, cooperation can be part of that plan. You can charm others, especially your parents, into doing things the ways you want. You can impress others with your sense of responsibility and initiative, so that they will give you the authority to do what you want to do.
The author is primarily addressing ______.
A．parents of teenagers
B．newspapers readers
C．those who give advice to teenagers
D．teenagers
This passage is primarily meant for__________ ．
A.parents
B.teenagers
C.educators
D.psychologists
If you want to win a prize you have to send your answer to ____.
A the June issue of Free4Fun
B free4fun@netlight.com
C info@etc.com
D ETC
A.Will you take care of that for me？
B.Does it have anything valuable inside？
C.How do you want to send it？
Clerk: May I help you？
Customer: Yes, I’d like to send this letter to my family in England.
Clerk: Did you write your return address on the envelope？
Customer: Yes, I did.
Clerk: ____1____
Customer: I guess I’ll send it airmail.
Clerk: ____2____
Customer: Yes. I enclosed a check and some photographs.
Clerk: Then you’d better send it by registered mail.
Customer: That’s a good idea.___3____
Clerk: I’m sorry, sir. You’ll have to take your letter to the next window.
1、_________
2_________
3_________
Win a Week in England
You still don't know what to do this summer？ Well, here's your chance to win a one-week language course in Kent, England! Free4Fun and ETC (English Travel Connections) are giving away two trips to Rochester. This historic city is less than an hour's drive from London and close to the sea resort of Herne Bay. It is also the home of one of England's most famous writers, Charles Dickens. The town of Rochester is in Southeast England. Charles Dickens often wrote about it in his books. His home, Gad's Hill, is there, too. A popular attraction is Rochester Castle, a large Norman fortress. It was built in the 11th century and rebuilt during the 14th century. Other attractions are Rochester Cathedral, which was built during the 13th century, and Dickens Centre. It has got its name in honour of Dickens himself.
The trip to England includes:
travel by train (via the Eurotunnel) to and from any railway station in Germany
room and full board with a guest family for one week
language course in small groups
two trips to London
large choice of sports and entertainment
German-speaking advisors available 24 hours a day Interested？ All you have to do is to answer the following question:
When was Charles Dickens born？
So, take the chance and send your answer by 1 May to:
Free4Fun "Rochester"
Free4Fun, 24 Elphinstone Road, Hastings, 2FQ6VJ
Fax: 089/85 763-103
E-mail: fi-ee4fun@netlight.com
The winners will be contacted directly before 5 May. They will also be announced in the June issue of Free4Fun. Good luck!
For further information contact:
Phone: (03212)144 43
Fax: (03212)144 42
E-mail: info@etc.com
Rochester Cathedral was built in the ______.
A．ll00s
B．1200s
C．1300s
D．1400s
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken. Show that you care.Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.Control your anger and be patient.Learn to relax and calm yourself.Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
（1）At whom do angry customers tend to aim their dissatisfaction and complaints?
A.staff members
B.company managers
C.those who accompany them
Did you smell something ______？
A．burns
B．burning
C．burn
D．burnt
Don't be careless again, ______？
A. will you
B. are you
C. did you
D. do you
Pat: Where did you get that computer？
Ann: ______.
